Refund Policy

Last updated: January 10, 2026

1. Overview

Red Otter Systems is committed to customer satisfaction. This Refund Policy outlines our approach to refunds for subscription products and digital products. We aim to be fair and reasonable while protecting against misuse.

2. Subscription Products

For our subscription-based SaaS products and AI-powered tools:

First-Time Purchases

We offer refunds for first-time subscription purchases within 14 days of the initial charge, provided:

  • You contact us at support@redottersys.com within the 14-day window
  • This is your first subscription to the specific product
  • Usage is within fair-use limits (not excessive or abusive)

Renewal Charges

Subscription renewals (monthly or annual) are generally non-refundable. We recommend canceling before your renewal date if you do not wish to continue. You retain access until the end of your billing period after cancellation.

Fair Use Clause

Refund requests may be denied if we detect misuse, such as:

  • Excessive usage immediately before requesting a refund
  • Downloading all available content before requesting a refund
  • Repeated subscription and refund patterns
  • Violation of our Terms of Service

3. Digital Products (One-Time Purchases)

For digital products such as templates, playbooks, and downloadable content:

General Policy

Digital products are generally non-refundable once accessed or downloaded, as we cannot retrieve the digital content after delivery.

Exceptions

We may grant refunds at our discretion in cases such as:

  • Technical issues preventing access to the product
  • Product significantly differs from its description
  • Duplicate purchase made in error
  • You contact us before accessing or downloading the product

4. How to Cancel a Subscription

To cancel your subscription:

  1. Log in to your account
  2. Navigate to your subscription settings
  3. Click "Cancel Subscription" and follow the prompts
  4. Alternatively, email us at support@redottersys.com with your account details

You will retain access to your subscription until the end of your current billing period. No refund will be issued for the remaining time unless you are within the 14-day first-time purchase window.

5. How to Request a Refund

To request a refund:

  1. Email support@redottersys.com within the applicable refund window
  2. Include your account email, order/invoice number, and product name
  3. Briefly explain the reason for your refund request

We typically process refund requests within 3-5 business days. Approved refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your financial institution.

6. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended or terminated. We encourage you to contact our support team first to resolve any billing issues.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or by posting a notice on our website. The updated policy will apply to purchases made after the change date.

8. Contact Us

For questions about this Refund Policy or to request a refund, please contact:

Email: support@redottersys.com

We aim to respond to all support requests within 1-2 business days.